We are CollaboSpace, a team of passionate designers and creative folks based in South Korea committed to making everyday products better in every way.

In December 2018, we made our debut on Kickstarter and Indiegogo with Hurdle Hanger for Pants 1.0 and launched its complementary design, Hurdle Hanger, in 2020. Thanks to your incredible support, they’ve become the world’s most-crowdfunded clothes hangers, raising over $700,000 from over 15,000 backers worldwide.

Based on the feedback we’ve received on the original Hurdle Hanger for Pants, we’ve spent the past year renewing the design and refined every little detail to make Hurdle Hanger for Pants 2.0 into an essential product for every home. We are very pleased with the outcome and are confident that you’ll love it as much as we do.

Feel free to contact us at support@collabospace.kr if you have any questions!

Many crowdfunding campaigns have disappointed their backers by not thinking through their shipping and logistics strategy. That’s why we’ve already created a shipping plan with our fulfillment & logistics partners PNPLINE, Lexone, and Haison to ensure we deliver our hangers to you. Here’s the plan:

1. USA (No customs / duties / VAT charge)
Orders will be sent en masse via ocean freight to PNPLINE’s warehouse located in California. Once they go through customs inspection and arrive at the warehouse, they will be shipped either via ground or air depending on your address.

2. Europe (No customs / duties / VAT charge)
Orders will be sent en masse via ocean freight to Lexone’s warehouse located in Amsterdam, Netherlands. Once they go through customs inspection and arrive at the warehouse, they will be shipped either via ground or air depending on your address.

3. Australia (No customs / duties / VAT charge)
Orders will be sent en masse via ocean freight to Hai Son’s warehouse located in Sydney. Once they go through customs inspection and arrive at the warehouse, they will be shipped either via ground or air depending on your address.

4. Other Regions
Orders will be shipped to your individual address via air cargo directly from our warehouse in Incheon, South Korea. Please note that payments such as customs / duties / VAT may apply to your order depending on your local customs policy. Should this be the case, it will be your responsibility to cover the payments.

The table above shows the estimated shipping costs for each region and reward. They are based on our projection of orders as well as the quotes we have received from our logistics partners. Thus, the costs are subject to change depending on the final result of our campaign.

Once we complete production and are ready to ship your rewards, we will be posting an update and sending you an email with instructions on how we’ll collect your shipping information and payment.

Risks and challenges

This is our third Kickstarter / Indiegogo campaign. At this point, not only are we extremely well-versed in the production process of clothes hangers, but also understand the do’s and don’ts of crowdfunding. To minimize the risks and challenges of this campaign, we’ve taken two major steps:

1. We completed tooling for mass-production last January, meaning we’re ready to begin production once our campaign ends. Tooling is by far the most difficult and time-consuming part of crowdfunding most creators begin only after their campaigns are fully funded. We began this process on November 12th and have worked out all the kinks with our manufacturing partner.

2. We’ve already partnered with world-class logistics solution providers and created a shipping plan (see details above) to ensure the delivery of all our rewards.

This is not to say that our project is risk-free. While we have done, and will continue to do, our best to make sure we stay on schedule, unforeseen problems can occur. The ongoing pandemic’s impact on logistics and supply chains worldwide would be a perfect example. Regardless of the hurdles we may encounter throughout this project, we are committed to doing everything we can to deliver you order. If we come across any challenges or issues along the way, we will tackle them head-on and keep you updated on the situation with full transparency.

Refund & Return Policy

You can cancel your pledge any time before our campaign ends. Once it ends, it will no longer be possible to cancel your pledge, as it will be used to cover the expenses incurred to launch our campaign (i.e. prototyping, sampling, tooling, content creation, marketing) and be allocated for future expenses that will be incurred to complete this project (i.e. production, third-party quality inspection, packaging, shipping).

We cannot accept returns nor issue refunds, as this is a crowdfunding campaign, not online sales. We would, of course, make exceptions for defects. Please send us visual proof (images or videos) of the defect to support@collabospace.kr within 7 days of your item’s delivery. Our inspections team may request that you provide additional images or videos to examine it fairly and thoroughly. Should we conclude that your item is indeed defective, we will send you a replacement free of delivery charge.