Waitbusters LLC, a Service-Disabled Veteran-Owned Small Business, is a provider of innovative B2B SAAS technology solutions in 2016. The genesis of the company and its name came from a poor waiting experience that Co-Founder Jim Moody experienced in a popular restaurant. He felt there had to be a better way than being tethered to a crowded lobby by a manual list or a buzzer.

The Company initially began developing a mobile wait line product designed specifically for restaurants and then rapidly added reservations, table and server management, online ordering, advertising tools, Facebook Messenger Chat Bot, SMS Bot and Amazon Alexa integrations and a loyalty program. It is fully market-tested with paying customers and 875,000 users over the past 12 months.

There are two major pain points currently facing the restaurant industry: Digitizing the on-premise experience in an efficient and affordable manner and making off-premise dining profitable. Our solution is the only product in the marketplace that resolves both.

Key Benefits Provided to Restaurant Owners

Each restaurant using Waitbusters experiences a $25 increase in revenue for every $1 they invest. How? With:

• The elimination of third-party delivery platform commissions (20%-30% of sales)
• Higher monthly revenue ($1,500-$43,000) through innovative online ordering tools
• Reduced costs ($250/month vs.$600-$700) per month) by eliminating multiple operational applications
• Streamlined FOH operations and creating new revenue streams from existing customers ($2,000-$4,000/month)
• Reduced customer acquisition and retention costs ($100 vs $500/month)

Key Accomplishments

• Moved into the revenue generating stage
• 875,000 users to date
• 3% walk-in closing rate, 68% referral closing rate; -2% churn
• Four distribution deals in progress (Pinnacle, Shift4, Fleischer Sales, Infinity)
• Endorsed by multiple well-known brands in the hospitality space